Returns & Exchanges
At Dossier, we want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, we offer a hassle-free 30-day return policy for a full refund or exchange.
1
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to start the process.
2
Print Your Label
Once approved, download and print the prepaid shipping label provided via email.
3
Package Your Items
Securely pack the products in their original packaging to ensure they arrive back to us safely.
4
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking number for status updates.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing